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Cancellation & Refund Policy

Last updated: June 2026.

PremiumAV Total Security is a digital product delivered electronically.

1. Refund window

If the Software does not work on your system and we are unable to resolve it, you may request a refund within 14 days of purchase, provided the licence has not been abused.

2. How to request

Email support@premiumav.in with your order ID and the issue. Our team will try to fix the problem first; if we can't, we'll process an eligible refund.

3. Processing time

Approved refunds are returned to the original payment method, typically within 5–7 business days, via the same gateway used at checkout.

4. Cancellation

Subscriptions do not auto-renew unless you choose to renew. You can stop using the product at any time; an active licence runs until its expiry date.

5. Non-refundable cases

Requests made after the refund window, or where the licence/key has been shared or abused, may not be eligible.

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